Opportunity for Network Engineer 317 views

    • Job Description
    • o Act as a single point of contact for phone calls, emails and tickets from end users regarding IT issues and queries.
    • o Log and manage incidents/Service Request in Incident Management tool.
    • o Receiving, logging and managing queries/issues from end users via telephone and emails. Generate the ticket based on the calls or email received Incident, Request Change and P1 Tickets.
    • o Incident logging, categorization, prioritization, assignment, coordination and communication until resolution for low priority incidents affecting a single user.
    • o Incident communication and notification for high priority incidents (P1 P2).
    • o Coordination with application and infrastructure support teams at the time of Major Incidents.
    • o To maintain a high degree of customer service for all support queries and adhere to all service management principles
    • o Reverting the client email as per the client requested along with the Incident, Request, change or P1 type of tickets and assign to rite Team.
    • o Carrying out the BCP Activity as per the client request
    • o Generating the Performance report as per the request


Salary: INR 3,00,000 – 6,00,000 P.A.

Industry:IT-Hardware & Networking

Functional Area:IT Software – Network Administration Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Network Administrator

Employment Type:Temporary/Contractual Job, Full Time

Desired Candidate Profile

o Experience 4 + Years
o MUST have relevant experience in IT industry as an IT Service Desk / Technical Support / IT Helpdesk related role.
o Candidates should be willing to work in 24/7 Support (Including Night Shift on rotational basis).
o Must have experience dealing with International Clients/Customers.
o Education: Diploma and BE
o Active CCNA CERTIFICATION is Mandatory to apply


UG:B.Tech/B.E. – Any Specialization, Diploma – Any Specialization

PG:MCA – Computers

Doctorate:Doctorate Not Required

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OUCAREERS is manpower Consultancy Services, a Leader in Manpower Recruitment Industry provides End-to-End Recruitment Solutions for all varieties of Industries. OUCAREERS is backed up by a team of vibrant youngsters full of zest and driven by the urge to succeed and be the best. The Success story of OUCAREERS relies on its qualitative approach and industries best practices. Our dedication and enthusiasm that has helped us achieve so much within a short span of time and have a strong clientele to our credit.

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Omusha Consultancy Services
127, New Locality, Beniganj, Allahabad, UP – 211016

Email : contact@oucareers.com

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